If you purchased an item directly from Rockwell Business Solutions and would like to return it within 90 days, we can issue you a refund or store credit (less any shipping cost). There are NO restocking fees but return shipping costs are at the customer’s expense. Returned items must be in perfect, un-used condition. Please email us at [email protected] with the order # to receive detailed instructions and a return authorization number. Unauthorized returns will not be accepted and do not guarantee a refund.
If you purchased an item directly from Rockwell Business Solutions and would like to exchange it within 90 days, we can make the exchange free of charge. Return shipping costs for the exchange are at the customer’s expense. Items for exchange must be returned in perfect, un-used condition. Please email us at [email protected] with the order # to receive detailed instructions and a return authorization number. Unauthorized returns will not be accepted and do not guarantee an exchange.
If you received an item from Rockwell Business Solutions as a gift we accept exchanges and returns; however, returns will be issued as store credit only. Return shipping costs for the exchange or return are at the customer’s expense. Items for exchange or return must be returned in perfect, un-used condition. Please email us at [email protected] to receive detailed instructions and a return authorization number. Unauthorized returns will not be accepted and do not guarantee an exchange or store credit.
All refunds and exchanges are issued at the discretion of Rockwell Business Solutions, LLC.
Send returns or exchanges to:
Rockwell Business Solutions, LLC
Attn: Returns & Exchanges
15 Trescot Lane
Bluffton, SC 29909
You can call us M-F 9-5pm EST at 843.597.4826, email us at [email protected]
Rockwell Business Solutions will never sell your personal information.
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at [email protected] or mailing us at:
Rockwell Business Solutions, LLC
15 Trescot Lane, Bluffton South Carolina US 29909
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
Age of content
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Questions and Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at [email protected] or by mail at:
Rockwell Business Solutions, LLC
[Re: Privacy Compliance Officer]
15 Trescot Lane, Bluffton South Carolina US 29909
Terms of service
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Rockwell Business Solutions LLC. The collective work includes works that are licensed to Rockwell Business Solutions, ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Rockwell Business Solutions or purchasing Rockwell Business Solutions products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Rockwell Business Solutions, LLC or to purchase Rockwell Business Solutions, LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Rockwell Business Solutions, LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Rockwell Business Solutions, LLC used in the site are trademarks or registered trademarks of Rockwell Business Solutions, LLC
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Rockwell Business Solutions, LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Rockwell Business Solutions, LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Rockwell Business Solutions, LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Rockwell Business Solutions, LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Rockwell Business Solutions, LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Rockwell Business Solutions, LLC product is mistakenly listed at an incorrect price, Rockwell Business Solutions, LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Rockwell Business Solutions, LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Rockwell Business Solutions, LLC shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Rockwell Business Solutions, LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Rockwell Business Solutions, LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Rockwell Business Solutions, LLC.
Your use of this site shall be governed in all respects by the laws of the state of South Carolina, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Rockwell Business Solutions, LLC products) shall be in the state or federal courts located in Beaufort County, South Carolina. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Rockwell Business Solutions, LLC products) must be commenced within one (1) year after the claim or cause of action arises. Rockwell Business Solutions, LLC’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Rockwell Business Solutions, LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Rockwell Business Solutions, LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Rockwell Business Solutions, LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Rockwell Business Solutions, LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Rockwell Business Solutions, LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Rockwell Business Solutions, LLC in its sole discretion.
You agree to indemnify, defend, and hold harmless Rockwell Business Solutions, LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Rockwell Business Solutions, LLC may link to sites operated by third parties. However, even if the third party is affiliated with Rockwell Business Solutions, LLC, Rockwell Business Solutions, LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Rockwell Business Solutions, LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Rockwell Business Solutions, LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).